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Processing and Shipping Times

We will try and ship your orders as soon as possible and will keep in touch with you if we are unable to ship your orders straight away.

For items which are in stock we will ship within three working days.

For made to order, or personalised orders we will aim to ship within five working days.

We may contact you if we are not clear about any personalised or custom orders prior to processing to ensure we provide an item with correct personalisation.

Postage is calculated by weight. All our items are packaged carefully and the weight includes the packaging. When you order anything from our site, the postage will be shown on your order

4:RETURNS

GDPR

If you contact us by e-mail or social media, we will retain your contact details so that we can keep in touch with you. If you do not want us to retain your details, then we will delete them at your request.

We will not share your personal details with any other company except to use postal services or to allow us to provide you with goods or services.

We may share your personal details where there is a legal obligation to do so.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

If you don’t want us to process your data anymore, please contact us at Claire@mezzycreations.co.uk

We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.