We aim to provide the best quality products and also value for money. If you have any problem with an item you have purchased, please contact us and we will do our best to resolve it.
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Returns and Refunds

All our products are handmade. 

Our aim is to make products that are of good quality, which are also value for money.

Refunds

I will refund money, if a product is not as advertised, or is not of a quality that you would expect.

Contact me within: 14 days of delivery

Send items back within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalised orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

We would however like you to contact us with any comments, to allow us to resolve any issues, as we would prefer our customers to be happy.